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© Copyright 2012, Bear Entertainment Distributing, Inc. All rights reserved.
All models 18 years of age or older at the time of depiction.
Membership Support
You can get membership help from CCBill 24/7/365
Online: CCBill Customer Support By Phone: 1-888-596-9279 By Email: consumersupport@ccbill.com Other Inquiries
 In the U.S. and Canada 877.FUR.WOOF 877.387.9663 Outside the U.S./Canada 760.523.2327 NEWSLETTER
Help and Support
Billing/Customer Service FAQ
I lost my password (or can't remember it). What do I do? Help, I can't log into BearFilms.com. What do I do? Can I buy an account for a friend? Can I share my account with my friends? If I sign up with Bearfilms.com, will you send any physical mail to me? What will my credit card statement read when I am billed? Do you sell your mailing lists or share my name with other people? How do I cancel my membership? Model FAQ
How do I become a BearFilms.com model? What happens to the video or photos you shoot of me? What does it mean to be a model? Video/Technical FAQ
I can't get any of the video clips on your site to play...what can I do? Are your videos downloadable? Can they be viewed full-screen? How can I download the entire set of photos from a Model or Action Picture Gallery? Your site looks funny/fucked up/unreadable on my screen...what can I do? Where can I download the video players I need to fully enjoy your site? General FAQ
What kinds of content do you offer? How does BearFilms.com support the bear community? How do I download pictures from bear events? How can we get our event on your site? How do I request a Donation for our Bear Event? Billing/Customer Service FAQ
Q: I lost my password (or can't remember it). What do I do? A: Contact CCBill directly:
24 hours a day, 7 days a week, 365 days a year. Q: Help, I can't log into BearFilms.com. What do I do? A: Contact CCBill directly:
24 hours a day, 7 days a week, 365 days a year. Q: Can I buy an account for a friend? A: Sure! We think giving a subscription to BearFilms.com is a great idea! In fact, get one for all your friends! *Grin* Just choose the duration and type of payment you want to sign up and create a username and password for them. Remember though, they need their own account and can't use yours. Q: Can I share my account with my friends? A: No. Our membership is designed for a single person. Our system monitors how many locations you log in from and if we find that a user is sharing their account, your membership will be suspended and we will not issue a refund. Q: If I sign up with Bearfilms.com, will you send any physical mail to me? A: Absolutely not, we respect your privacy as if it were our own. We do not sell names or email addresses to third party interest, and you will never see any mailing from us unless you've placed an order from us. Q: What will my credit card statement read when I am billed? A: Visa Cardholders will see: CCBill XXXXXXXX B. Ent. MasterCard and Discover Cardholders will see CCBill XXXXXXXX Q: Do you sell your mailing lists or share my name with other people? A: All details on how we handle your privacy can be found in our Privacy Policy. We take your privacy very seriously and will not share or sell your info outside of Bear Entertainment Distributing, without your consent. Q: How do I cancel my membership? A: Contact CCBill directly:
24 hours a day, 7 days a week, 365 days a year. Model FAQ
Q: How do I become a BearFilms.com model? A: Just fill out our online model application. Make sure that you upload a clear face photo with your application otherwise we will have to delete it. Now we can't promise that we'll be able to find the perfect role for you in one of our videos, but we will definitely contact you if it looks like we may have something right up your alley! Q: What happens to the video or photos you shoot of me? A: For the most part, the content we shoot will go up on our website within a few months. Because our DVDs and website are all about exclusive content that no one else has, we don't license or sell our videos or photos, so you won't see them all over the web. But we do use content for marketing and it may appear in a few other places. Like every company that works with models, we do require you to sign a standard model release that gives us all rights to the content we shoot. This means that we own the photos and video and can use it any way we want. So if you have concerns about your face showing up outside of the site, you may not be a good candidate for us. Q: Do I get paid for a shoot? A: While we'll do our best to make sure you have an amazing time at one of our shoots, there's definitely some work involved! And we believe people should always be paid for the work they do, though our budgets are limited. Once we contact you about doing a shoot, we'd be happy to discuss pay. By the way, if any other company contacts you about doing a shoot, but says they can't pay you, or it's just an "audition," turn and run. Q: What does it mean to be a model? A: Basically we use the term "model" to refer to the sexy guys we shoot for either video or just still photos. Most of our models are amateurs and have never done nude work before, they're just regular guys who enjoy sex and are excited about an adventure. What kinds of guys are you looking for? We define "bear" pretty broadly, but generally we are looking for masculine, sexy men, usually more husky than skinny, and hopefully furry. Here are some of the types we like: - Husky football-player types - Guys who have facial hair and body hair - Big guys (including chubs) - Daddys (mature men over 40) - Cute cubs (younger guys ) - Admirers (sexy non-bears who dream about having sex with our models) Q: Will I get rich? A: Gosh, we certainly hope this is the case (for all of us), but the reality is that adult entertainment doesn't pay what it used to. We hope you will have an incredible time strutting your stuff, and be paid a fair wage in the process. However, if you are hoping to make a career out of this, the chances are probably not that good....we are trying our best to change that though! Woof! Video/Technical FAQ
Q: I can't get any of the video clips on your site to play...what can I do? A: There are a few simple things you can do:
Q: Are your videos downloadable? Can they be viewed full-screen? A: Our videos are streaming-only and are not meant for download, but they can be viewed fullscreen by clicking the icon to the right of the volume control (it shows four arrows pointing outward). To restore the normal view, hit the ESC key. Q: How can I download the entire set of photos from a Model or Action Picture Gallery? A: To be able to save an image from one of the many bear events we attend, first log into the Members Area with your Username/Password. Then find the event that you are interested in and at the top of the page below the title is a link that says "Download Photos (Zip File). This will enable you to save a single .zip file to your computer with all of the images in that gallery. Open this file on your computer using a program like unzip and you should be able to see all of the image files. Q: Your site looks funny/fucked up/unreadable on my screen...what can I do? A: Our site is designed to work with newer versions of all major browsers and many mobile devices. If you are experiencing issues viewing the site correctly, please upgrade your browser to the most current version. You may also want to try using a different browser, choosing from the list below, as they have been verified to display the site correctly.
Q: Where can I download the video players I need to fully enjoy your site? A: Our video clips are encoded to play in most browsers and mobile devices. We use a Flash player for most browsers and for devices that don't support Flash an HTML5 player is used.
General FAQ
Q: What kinds of content do you offer? A: We have a huge collection of videos, solo model photos, hardcore action photos, erotic stories, and photos from our events. We offer multiple updates each week and give you special discounts on DVDs and other stuff in our store. Q: Who are you? A: BearFilms.com is owned by Bear Entertainment Distributing, Inc., a California corporation. The company is gay-owned and operated and proud to be an active part of the Bear community and the gay and lesbian community at large. We contributed more than $40,000 in cash and products to various non-profits and charities throughout the world in 2010. We have been in business and running our website since 2002. If you attend Bear events or adult webmaster events, you're sure to meet us! Q: How does BearFilms.com support the bear community? A: We are deeply involved in the bear community and support many events across the United States and internationally. We donate more than $20,000 in cash and in-kind each year. We also personally attend as many events as we can. If you are working on a bear run or other event, drop us a line. We also welcome your event photos. Please send us an e-mail and we'll tell you how you can get your pictures to us so we can post them on the site for the bear community to see (for free). Q: How do I download pictures from bear events? A: To be able to save an image from one of the many bear events we attend, find the event that you are interested in and at the top of the page below the title is a link that says "Download Photos (Zip File). This will enable you to save a single .zip file to your computer with all of the images in that gallery. Open this file on your computer using a program like unzip and you should be able to see all of the image files. If you want to just save a single photo, click on the thumbnail and view the full size photo, then right click (if on a PC) or hold the mouse button down (if on a Mac) until you see a pop up menu where you will be giving an option to "Save Image ..." Choose the location you want to save the photo and click Save and you are all done. Q: How can we get our event on your site? A: We're happy to help promote bear events. If you are sponsoring a bear run or other event, and it's not on our calendar, please let us know. We'd also be more than happy to post photos of your event. Just ask someone to take digital photos and then contact us so we can tell you how to get the images to us. Important: We never post any photo without permission from the subject so make sure they know their pic will appear on our website when you take it :) But please don't wait until weeks after the event! Q: How do I request a Donation for our Bear Event? A: BearFilms is committed to helping support as many Bear events worldwide as we can...unfortunately we only have so many items we can donate each year. To request a donation for your event, please complete this form at least 3 -4 months prior to your event. 
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